job description
Title: Customer Service Advisor / Coordinator
Location: Remote
Salary: £25,000 - £27,000 per annum
Our client is looking to recruit a Customer Service Adviser to be based in London / Working from home.
Job responsibilities
- First point of resolution for all inquiries
- Providing members with advice and guidance on next steps and their on going journey with the organisation.
- Developing and maintaining excellent communications with other teams and divisions
- Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.
Requirements
- Have excellent customer service skills.
- Have excellent communication and listening skills.
- Be computer literate.
- Relationship building skills
- Can do attitude
- Good attention to detail.
- Flexible to work shifts.
